Canadian privacy legislation defines personal information broadly as information about "an identifiable individual" or as information that allows an individual to be identified. The types of personal information that we may collect from you from time to time include: your name, address, telephone number, e-mail address, your forwarding address (e.g. during a vacation), previous address(es), payment information (for billing purposes), your mailing preferences, delivery instructions, and individual customer service preferences (such as "do not solicit"). In addition, from time to time, we may ask you to provide us with more detailed information regarding your interests, occupation, and background. For example, we sometimes ask our customers to complete surveys in order to get a better sense of who they are and what issues, products or services may be of interest to them and our readership. Finally, from time to time, we may acquire demographic and other information about you (e.g. your occupation and interests) from an outside organization, but only if you have previously agreed to allow such an organization to disclose the information to companies such as Solutions & Co.
Why do we collect your personal information?
We collect your personal information for the purposes listed below:
(a) To provide the product, service or information you requested
If you are a customer, we use your name and address (postal and/or e-mail) in order to deliver the product, service or information you requested and to follow up with you about the transaction (i.e., send a bill, etc.). If you enter into a contest offered through one of our websites or printed publications, we use your personal information to administer the contest on our own behalf or on behalf of our sponsors.
(b) To process payment
Your credit card number, debit card number, or banking information for pre-authorized payments is used only for processing payments and for presenting you with payment options - not for marketing purposes.
(c) To send you information
From time to time we may send you further information about us.
(d) Other purposes
In addition, from time to time, we may use your personal information for the following purposes:
- to detect and protect Solutions & Co. and other third parties against error, fraud, theft and other illegal activity, and to audit compliance with Solutions & Co. policies and contractual obligations;
- to understand your needs and preferences, including to contact and communicate with you and to conduct surveys, research and evaluations;
- to engage in business transactions, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving Solutions & Co.;
- for any other purpose we may indicate to you from time to time.
To whom do we disclose your personal information?
We may disclose your personal information to the following third parties in the following circumstances:
(a) Disclosure to Service Providers
We may disclose your personal information to other companies that provide services on our behalf, including label printers, invoice printers, fulfillment contractors, auditors, our software developers (including website developers and hosts), data processing, document management and office services. In addition, we may disclose your personal information to an organization or individual retained by Solutions & Co. to evaluate your creditworthiness or to collect debts outstanding on an account or to our auditors. We will only provide those companies the information they need to deliver the service and they are prohibited from using that information for any other purpose.
b) Disclosure to Affiliates and Business Units
We may disclose your personal information to any of the companies and business units that form part of the Solutions & Co. group (i.e. amongst Solutions & Co. Inc., its subsidiaries and affiliates) in order to serve you better and to provide you with information about our group's products and services.
(d) Disclosure in Business Transfers
(e) Law Enforcement and Legal Disclosure
Solutions & Co. may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where Solutions & Co. has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to Solutions & Co.'s legal counsel.
Control of your personal information
At Solutions & Co., we want you to be able to maintain control over how we use your personal information. In particular:
- You may have the right to "opt out" of some or all of the identified purposes, uses and disclosures listed in sections 3 and 4 above.
- E-mail communications will always include an identification of the sender and an "Unsubscribe" option.
As mentioned above, we may not be able to provide you with our services if you withdraw your consent to our use of your personal information.
Where is your personal information stored?
Your personal information is stored in secured locations and on servers controlled by Solutions & Co., located either at our offices or at the offices of our service providers.
How can you access your personal information?
Upon written request, subject to certain exceptions, Solutions & Co. will inform you of the existence, use, and disclosure of your personal information and will give you access to that information.
How do we protect your personal information?
We make every reasonable effort to protect against the loss, misuse, and alteration of personal information under our control. Our security policies are periodically reviewed and enhanced as necessary.
Privacy and our websites
Solutions & Co. sometimes collects personal information through its various websites. In this section, we provide you with additional information regarding such collection.
Online Communications - In order to provide our website visitors with a product, service or information, visitors may voluntarily submit personal information to us for purposes such as asking a question, obtaining information, subscribing to, reviewing or downloading a publication, participating in contests and surveys. If you are known to Solutions & Co. as a registered user of an online service, we may combine and store personal information about your use of our websites and the online information you have provided with certain other online and offline information we may have collected.
E-Mail Communications - Occasionally, we may send marketing or promotional e-mail communications to you with information that may be useful, including information about the products and services of Solutions & Co. and other third parties with whom we have a relationship. We will include instructions on how to unsubscribe and inform us of preferences if recipients decide they do not want to receive any future marketing or promotional e-mails from Solutions & Co..
Also, if you send us an email message, we may retain that message and your email address, as well as any response we send you.
Opinion Polls - Opinion polls on our websites are anonymous. We do not correlate votes submitted via such polls with names or individual email addresses, unless otherwise disclosed at the point of collection.
You can contact Solutions & Co. at:
Solutions & Co.
fax: (514) 365-894