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	<title>Solutions &#38; Co.</title>
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	<description>Bienvenue sur le BLOG de</description>
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		<title>Tips &amp; Co.</title>
		<link>http://www.solutionsandco.com/blog/2012/02/tips-co/</link>
		<comments>http://www.solutionsandco.com/blog/2012/02/tips-co/#comments</comments>
		<pubDate>Wed, 01 Feb 2012 14:25:22 +0000</pubDate>
		<dc:creator>Solutions &#38; Co.</dc:creator>
				<category><![CDATA[Stress management]]></category>

		<guid isPermaLink="false">http://www.solutionsandco.com/blog/?p=257</guid>
		<description><![CDATA[Relieve your stress by identifying which hemisphere of your brain is being solicited. If you feel depressed or excessively emotional, your stress originates from the right hemisphere – the creative, emotive, holistic side. Switch to the more factual left side: do math, write, plan, organize. The emotional right hemisphere will calm down. And if your [...]]]></description>
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		<title>Getting a Positive Return on Your Training Investments</title>
		<link>http://www.solutionsandco.com/blog/2012/01/getting-a-positive-return-on-your-training-investments/</link>
		<comments>http://www.solutionsandco.com/blog/2012/01/getting-a-positive-return-on-your-training-investments/#comments</comments>
		<pubDate>Sun, 22 Jan 2012 22:16:04 +0000</pubDate>
		<dc:creator>Alessandra Pintore</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.solutionsandco.com/blog/?p=252</guid>
		<description><![CDATA[Training programs are too often seen as events instead of processes. If that is what you do, don’t be surprised if you get a negative return on your investment. I know from experience that the weak link in the chain is not the training itself – I am assuming that you have chosen a seasoned [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>SURVEY SAYS&#8230; People Skills More Important Than Technical Skills</title>
		<link>http://www.solutionsandco.com/blog/2011/03/survey-says-people-skills-more-important-than-technical-skills/</link>
		<comments>http://www.solutionsandco.com/blog/2011/03/survey-says-people-skills-more-important-than-technical-skills/#comments</comments>
		<pubDate>Fri, 18 Mar 2011 13:07:09 +0000</pubDate>
		<dc:creator>Solutions &#38; Co.</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Trends]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[people skills]]></category>
		<category><![CDATA[Solutions & Co.]]></category>

		<guid isPermaLink="false">http://www.solutionsandco.com/blog/?p=246</guid>
		<description><![CDATA[As business leaders look for ways to motivate their employees during the recession, many are choosing to develop their interpersonal skills, rather than improving their technical abilities, a new study reveals. The study analyzed the personal development plans of nearly 11,000 leaders from a variety of industries in North America. They discovered that more than [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Putting a Price Tag on a lost customer</title>
		<link>http://www.solutionsandco.com/blog/2011/03/putting-a-price-tag-on-a-lost-customer/</link>
		<comments>http://www.solutionsandco.com/blog/2011/03/putting-a-price-tag-on-a-lost-customer/#comments</comments>
		<pubDate>Thu, 10 Mar 2011 04:17:58 +0000</pubDate>
		<dc:creator>Alessandra Pintore</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[cost of a lost customer]]></category>
		<category><![CDATA[unhappy customer]]></category>

		<guid isPermaLink="false">http://www.solutionsandco.com/blog/?p=236</guid>
		<description><![CDATA[  In today’s world, customers have more choices than ever in the marketplace and Internet has given them an outlet for expression. If the experiences they have with our company become too difficult or don’t provide enough value for them, the company loses them as a customer and as a potential advocate. Customers leave for [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>I love my job! :)</title>
		<link>http://www.solutionsandco.com/blog/2011/02/i-love-my-job/</link>
		<comments>http://www.solutionsandco.com/blog/2011/02/i-love-my-job/#comments</comments>
		<pubDate>Tue, 01 Feb 2011 20:51:03 +0000</pubDate>
		<dc:creator>Alessandra Pintore</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.solutionsandco.com/blog/?p=231</guid>
		<description><![CDATA[Email received by participant: Alessandra, It was pleasure to be a participant in your training. We rarely are exposed to material that can be applied so directly to what we do. Your style was, the key. Your passion for the material came across with a balanced impact, throughout the room. I know what I saw [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Celebrating 10 years (a decade!) of empowering training</title>
		<link>http://www.solutionsandco.com/blog/2011/01/celebrating-10-years-a-decade-of-empowering-training/</link>
		<comments>http://www.solutionsandco.com/blog/2011/01/celebrating-10-years-a-decade-of-empowering-training/#comments</comments>
		<pubDate>Sat, 29 Jan 2011 23:33:01 +0000</pubDate>
		<dc:creator>Solutions &#38; Co.</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Alessandra Pintore]]></category>
		<category><![CDATA[Solutions & Co.]]></category>

		<guid isPermaLink="false">http://www.solutionsandco.com/blog/?p=221</guid>
		<description><![CDATA[This year, Solutions &#38; Co. celebrates its 10th anniversary. We would like to take the opportunity to mark this milestone, which is indeed an extraordinary accomplishment! It symbolizes the will and determination of our customers for they believe, recognize and invest in their personnel, as well as our participants that work tirelessly towards effectiveness and [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>How good a service provider are you?</title>
		<link>http://www.solutionsandco.com/blog/2010/10/how-good-a-service-provider-are-you/</link>
		<comments>http://www.solutionsandco.com/blog/2010/10/how-good-a-service-provider-are-you/#comments</comments>
		<pubDate>Mon, 18 Oct 2010 13:27:39 +0000</pubDate>
		<dc:creator>Alessandra Pintore</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.solutionsandco.com/blog/?p=214</guid>
		<description><![CDATA[What differentiate good from exceptional service? Think about your own experiences of customer service when you were a customer and why they were so good (or so bad!). It is the extreme ends of customer service that people remember most and talk about for a long time afterwards – the parts that create very strong [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>How to delegate</title>
		<link>http://www.solutionsandco.com/blog/2010/06/delegating/</link>
		<comments>http://www.solutionsandco.com/blog/2010/06/delegating/#comments</comments>
		<pubDate>Mon, 14 Jun 2010 18:32:51 +0000</pubDate>
		<dc:creator>Alessandra Pintore</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Time management and personal effectiveness]]></category>
		<category><![CDATA[Delegate]]></category>
		<category><![CDATA[Delegation]]></category>
		<category><![CDATA[Time management]]></category>

		<guid isPermaLink="false">http://solutionsandco.com/blog/?p=173</guid>
		<description><![CDATA[  What is delegating?   To delegate is to change the collaborator&#8217;s contribution by giving him or her an activity (task/project) and the means to do it. Delegation is an agreement to transfer, for a limited duration, a power of autonomy over an activity you are responsible for.   In short, delegating means: Assigning an [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
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		<title>Managing a Talkative Customer</title>
		<link>http://www.solutionsandco.com/blog/2010/04/managing-a-talkative-customer/</link>
		<comments>http://www.solutionsandco.com/blog/2010/04/managing-a-talkative-customer/#comments</comments>
		<pubDate>Wed, 07 Apr 2010 12:21:07 +0000</pubDate>
		<dc:creator>Alessandra Pintore</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[talkative customer]]></category>

		<guid isPermaLink="false">http://solutionsandco.com/blog/?p=151</guid>
		<description><![CDATA[  You know who they are. They call on your busiest day, when you’ve got lots of calls to return, an important deadline to meet, and that project to complete. They’re the callers who don’t want to end the call, the ramblers, the storytellers. They want to tell you about their lives, their coworkers in [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Why bother making effective Presentations?</title>
		<link>http://www.solutionsandco.com/blog/2010/01/why-bother-making-effective-presentations/</link>
		<comments>http://www.solutionsandco.com/blog/2010/01/why-bother-making-effective-presentations/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 04:09:04 +0000</pubDate>
		<dc:creator>Alessandra Pintore</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://solutionsandco.com/blog/?p=147</guid>
		<description><![CDATA[  There are always three speeches for every one you actually give. The one you practiced, the one you gave, and the one you wish you gave. Dale Carnegie     We use presentations all the time in our work, both inside and outside the organisation. Every time we need to make a case, whether [...]]]></description>
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		<slash:comments>0</slash:comments>
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