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	<title>Solutions &#38; Co.</title>
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	<description>Bienvenue sur le BLOG de</description>
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		<title>Tips &amp; Co.</title>
		<link>http://www.solutionsandco.com/blog/2012/05/tips-co-17/</link>
		<comments>http://www.solutionsandco.com/blog/2012/05/tips-co-17/#comments</comments>
		<pubDate>Tue, 15 May 2012 18:58:27 +0000</pubDate>
		<dc:creator>Solutions &#38; Co.</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.solutionsandco.com/blog/?p=320</guid>
		<description><![CDATA[Deal with tasteless or offensive humour by clearly stating that you are uncomfortable with what the person said. Be sure to speak neutrally, with a impartial tone and appropriate body-language and say something like: «When a joke is funny to you but not to me, I don’t know what to say.» or « That kind [...]]]></description>
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		<title>Tips &amp; Co.</title>
		<link>http://www.solutionsandco.com/blog/2012/05/tips-co-16/</link>
		<comments>http://www.solutionsandco.com/blog/2012/05/tips-co-16/#comments</comments>
		<pubDate>Tue, 08 May 2012 15:05:51 +0000</pubDate>
		<dc:creator>Solutions &#38; Co.</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Stress management]]></category>
		<category><![CDATA[Time management and personal effectiveness]]></category>

		<guid isPermaLink="false">http://www.solutionsandco.com/blog/?p=314</guid>
		<description><![CDATA[A procrastinator is someone who tends to delay things, to push them back another day. This kind of behaviour will increase your stress level, because you end up forced to complete your duties at the last minute. Therefore, your performance and the quality of your results both decrease. What you ignore today will become a [...]]]></description>
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		<title>Tips &amp; Co.</title>
		<link>http://www.solutionsandco.com/blog/2012/05/tips-co-14/</link>
		<comments>http://www.solutionsandco.com/blog/2012/05/tips-co-14/#comments</comments>
		<pubDate>Tue, 01 May 2012 15:57:16 +0000</pubDate>
		<dc:creator>Solutions &#38; Co.</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Team Work]]></category>

		<guid isPermaLink="false">http://www.solutionsandco.com/blog/?p=308</guid>
		<description><![CDATA[Take this simple first step when you are working to resolve a conflict with a co-worker: Find something that you both can agree on, even if it is only that you have a problem and that you need to resolve it. Coming to agreement- even on something small – creates rapport, sets a positive tone [...]]]></description>
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		<title>Tips &amp; Co.</title>
		<link>http://www.solutionsandco.com/blog/2012/04/tips-co-13/</link>
		<comments>http://www.solutionsandco.com/blog/2012/04/tips-co-13/#comments</comments>
		<pubDate>Tue, 24 Apr 2012 16:29:22 +0000</pubDate>
		<dc:creator>Solutions &#38; Co.</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.solutionsandco.com/blog/?p=305</guid>
		<description><![CDATA[Tired? Draggy? Stuck in your office? Picture yourself outside beneath an arching sky and canopied branches. According to a new study, daydreaming about nature is energizing.]]></description>
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		<title>Hostile clientele</title>
		<link>http://www.solutionsandco.com/blog/2012/04/hostile-clientele/</link>
		<comments>http://www.solutionsandco.com/blog/2012/04/hostile-clientele/#comments</comments>
		<pubDate>Fri, 20 Apr 2012 15:10:31 +0000</pubDate>
		<dc:creator>Alessandra Pintore</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[angry customer]]></category>
		<category><![CDATA[difficult customer]]></category>
		<category><![CDATA[hostile customer]]></category>

		<guid isPermaLink="false">http://www.solutionsandco.com/blog/?p=301</guid>
		<description><![CDATA[&#160; Recent events have brought the focus back on how to deal with hostile customers situations. In order to deal effectively with such events, we must first address the question of why some people get to the point of violence and how anger begins and builds. Seldom do people act violently out of the blue, [...]]]></description>
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		<title>Tips &amp; Co.</title>
		<link>http://www.solutionsandco.com/blog/2012/04/tips-co-12/</link>
		<comments>http://www.solutionsandco.com/blog/2012/04/tips-co-12/#comments</comments>
		<pubDate>Tue, 17 Apr 2012 21:22:06 +0000</pubDate>
		<dc:creator>Solutions &#38; Co.</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Time management and personal effectiveness]]></category>

		<guid isPermaLink="false">http://www.solutionsandco.com/blog/?p=299</guid>
		<description><![CDATA[When comes the time to make a decision, many people delay or push back, just so they don’t have to decide. This syndrome has been called “analysis paralysis.” The longer you delay a hard decision, the harder it gets to make. And if you’re wrong, each delay shortens whatever time there may be to fix [...]]]></description>
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		<title>Tips &amp; Co.</title>
		<link>http://www.solutionsandco.com/blog/2012/04/tips-co-11/</link>
		<comments>http://www.solutionsandco.com/blog/2012/04/tips-co-11/#comments</comments>
		<pubDate>Thu, 12 Apr 2012 02:27:04 +0000</pubDate>
		<dc:creator>Solutions &#38; Co.</dc:creator>
				<category><![CDATA[Time management and personal effectiveness]]></category>

		<guid isPermaLink="false">http://www.solutionsandco.com/blog/?p=295</guid>
		<description><![CDATA[Learning to say “no” is one of the Golden Rules of time management. In 80% of all cases, you won’t need to say “no.” Offer a “conditional yes” instead – “I’d be happy to help you” – and then refuse politely and explain why – “but I really must finish this.” Don’t let the person [...]]]></description>
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		<title>Tips &amp; Co.</title>
		<link>http://www.solutionsandco.com/blog/2012/04/tips-co-10/</link>
		<comments>http://www.solutionsandco.com/blog/2012/04/tips-co-10/#comments</comments>
		<pubDate>Wed, 04 Apr 2012 14:07:54 +0000</pubDate>
		<dc:creator>Solutions &#38; Co.</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.solutionsandco.com/blog/?p=292</guid>
		<description><![CDATA[E-Mail is a great tool, however, when you have sensitive or important matters to discuss, communicate orally instead of virtually. Hiding behind e-mail, you may create the risk that your message will be misconstructed or discounted.]]></description>
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		<title>Tips &amp; Co.</title>
		<link>http://www.solutionsandco.com/blog/2012/03/tips-co-9/</link>
		<comments>http://www.solutionsandco.com/blog/2012/03/tips-co-9/#comments</comments>
		<pubDate>Wed, 28 Mar 2012 01:44:39 +0000</pubDate>
		<dc:creator>Solutions &#38; Co.</dc:creator>
				<category><![CDATA[Communication]]></category>

		<guid isPermaLink="false">http://www.solutionsandco.com/blog/?p=288</guid>
		<description><![CDATA[The writing style you use in your emails is a reflection of your image. Think and carefully proofread what you have written before hitting that send button. The more delicate the situation, the more you should wait before doing what cannot be undone]]></description>
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		<title>Tips &amp; Co.</title>
		<link>http://www.solutionsandco.com/blog/2012/03/tips-co-8/</link>
		<comments>http://www.solutionsandco.com/blog/2012/03/tips-co-8/#comments</comments>
		<pubDate>Tue, 20 Mar 2012 17:27:10 +0000</pubDate>
		<dc:creator>Alessandra Pintore</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Time management and personal effectiveness]]></category>

		<guid isPermaLink="false">http://www.solutionsandco.com/blog/?p=284</guid>
		<description><![CDATA[What draws your attention in this drawing? If you instantly noticed the frowning face, then you have good attention. And if it took you a few seconds to notice it, then you need to increase your attention level. Try to avoid doing many things at once. Multitasking may seem more efficient, but it is much [...]]]></description>
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