Find common ground with your opponents. Instead of swimming against the current, swim with it and redirect it.
Communication is truly efficient only when the receiver understands the sender’s message. The key factor in a communication is the receiver: what we communicate is not what we say, but what the other person understands!
Flaming wars - Avoid sending a delicate or emotional email on the spur of the moment. And don’t answer a flaming email on the spot either. Be more professional, be more polite; it may bring the other party to ease their storm.
THE SANDWICH TECHNIQUE When there’s bad news to be delivered, or improvement feedback to be told, know that you can soften the blow by starting with positive information. If you have something negative to say, place it in the middle of a conversation. In other words, start with positive comments, then deliver the negative part, and always close on a positive note.